Refund policy

TEMPLATE - review before going live. For EU consumers, digital content delivered immediately with the buyer's consent can be exempt from the 14-day withdrawal right; confirm the wording with an advisor.

• Full refund if we cannot deliver your eSIM (automatic).
• Full refund if the eSIM has not been installed on any device, requested within 30 days of purchase.
• If the eSIM was installed but does not work at the destination, contact us - we will troubleshoot and refund if the problem is on the network side.
• No refunds for installed eSIMs on incompatible or carrier-locked devices, or for partially used data.

Contact: [email protected]